Returns & Refunds

Order Cancellation

We accept order cancellations before the order has been shipped. You may contact our customer service team at info@greenmistco.com to request an order cancellation.

If the product has already been shipped, we will be unable to cancel the order. You may apply for a return after receiving the package by following the return process below.

Returns

We accept return requests within 30 days after the product has been delivered.

Returned items must be unopened, unused, and in the same condition as received, with the original sealed packaging intact. Please do not send your return directly to the manufacturer.

Return shipping costs are the responsibility of the customer and will only need to be paid once. We do not charge any restocking fees.

To request a return, please contact our customer service team at info@greenmistco.com with your order number and the item(s) you would like to return. Our team will provide return instructions and the return address.

Refunds

Once we receive and confirm your returned item(s), if the return meets our refund requirements, we will contact you by email and process your refund.

Refunds are usually returned to your original payment method within 3–10 business days.

Late or Missing Refunds

If you have not received your refund after the estimated processing time, please first check your bank account again. Then, contact our team to confirm the refund status.

If you have completed the above steps and still have not received your refund, please contact your card issuer, as it may take some time for the refund to be officially processed and posted.

Customer Service Email: info@greenmistco.com